Refund policy
Last Updated: 03/11/2026
At Dropgardens LLC, we provide organic farming and gardening supplies, including living soils, organic fertilizers, microbial inputs, and coffee. Many of the products we offer contain living biological materials or agricultural inputs that require strict quality control and careful handling.
For this reason, all sales are final.
We do not allow refunds or exchanges once products have left our facility or supplier. Due to the biological nature of many organic farming and gardening supplies, accepting returned products could create a risk of cross contamination, improper storage conditions, or product tampering. In order to protect the safety, quality, and integrity of the products we provide to all customers, returned items cannot be accepted back into inventory.
Bulk soil orders, pallet shipments, freight deliveries, fertilizers, soil amendments, biological products, and coffee purchases are all considered final sale.
If you have questions about a product before placing an order, we strongly encourage you to contact us so we can help ensure you select the correct item for your needs.
If you experience an issue with an order, such as shipping damage or receiving an incorrect product, please contact us as soon as possible so we can review the situation and work toward an appropriate resolution.
For any questions, concerns, or order issues, please contact our support team at:
We appreciate your understanding and your commitment to maintaining the integrity of our small business.